Privacy Policy
Last Updated: January 2026
- Introduction
JP Heating & Cooling Services (“JP Heating & Cooling,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for heating, cooling, or water heater services.
We serve homeowners, landlords, and small business owners throughout Methuen, MA and surrounding communities, and we are committed to handling your information with honesty and transparency.
- Information We Collect
When you interact with our website or request service, we may collect:
- Name
- Email address
- Phone number
- Property address
- Service details or appointment requests
- IP address and browser data
- Form submissions and communication history
We only collect information that helps us respond quickly, schedule service, and provide reliable heating and cooling support.
- How We Use Your Information
We use your information to:
- Schedule and provide HVAC, heating, cooling, and water heater services
- Dispatch a licensed local technician
- Communicate about appointments, service updates, or estimates
- Send service-related SMS messages if you have opted in
- Improve our website and customer experience
- Comply with legal obligations
Our goal is simple: respond fast, restore your comfort, and keep communication clear every step of the way.
- SMS Opt-In & Mobile Communication Policy
You may opt in to receive SMS communications from JP Heating & Cooling Services by submitting a website form or requesting service and providing explicit consent through an unchecked consent checkbox.
SMS messages may include:
- Appointment confirmations and reminders
- Technician dispatch notifications
- Service updates
- Responses to customer inquiries
- Account or service notifications
Message frequency varies based on your interaction with us.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP.
Message and data rates may apply depending on your mobile carrier and plan.
We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties for marketing or promotional purposes. This information is shared only with messaging providers and carriers as necessary to deliver SMS services.
- Information Sharing
We do not sell, rent, or trade your personal information.
We may share information only with:
- Service providers that support our business operations
- Messaging platforms and carriers for SMS delivery
- Legal authorities if required by law
Your information is used strictly to provide service and support your heating and cooling needs.
- Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Improve website functionality
- Analyze website performance
- Enhance user experience
You can disable cookies in your browser settings. Please note that some features of our website may not function properly if cookies are disabled.
- Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
While no system can guarantee complete security, we take practical steps to protect the information you trust us with.
- User Rights
You may request access to, correction of, or deletion of your personal information by contacting us:
JP Heating & Cooling Services
Phone: 617-797-8377
Email: gabrielrueda76@gmail.com
Address: 73 Walton Avenue, Methuen, MA 01844
We will respond to requests in accordance with applicable laws.
- Third-Party Links
Our website may contain links to third-party websites. JP Heating & Cooling Services is not responsible for the privacy practices or content of external sites.
- Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
- Contact Information
JP Heating & Cooling Services
73 Walton Avenue
Methuen, MA 01844
Phone: 617-797-8377
Email: gabrielrueda76@gmail.com
Available 24/7, Monday–Sunday
If you have questions about this Privacy Policy or how your information is handled, contact us anytime. We’re here to help.
