Terms of Service

Effective Date: December 5, 2025

By accessing or using the services provided by JP Heating and Cooling Services (“Company,” “we,” “our,” or “us”), you agree to the following Terms of Service. These terms apply whether you contact us through our website, phone, email, or in person.

1. Services Provided

We offer heating, cooling, and HVAC repair, installation, and maintenance services to residential and commercial customers in Methuen, MA and surrounding areas. All services are delivered by licensed, local technicians and backed by our commitment to fast response and quality workmanship.

2. Scheduling & Appointments

Appointments can be scheduled by phone, online form, or direct communication. While we strive to honor all requested time slots, availability is based on technician scheduling and service demand.

We offer:

24/7 emergency service with no after-hours fees
Same-day system restoration guarantee (whenever possible)
30-minute diagnostic response once a technician is on-site

3. Pricing & Payment

We believe in transparent, honest pricing. All customers will receive a clear quote before any work begins.

First-time customers receive 20% off
All services qualify for 15% off
Inspections are free
Special discounts available for seniors and veterans

Payments are due upon completion of service unless prior arrangements have been made.

4. Cancellations & Rescheduling

We understand that plans change. Please notify us as early as possible if you need to cancel or reschedule. Cancellations with less than 2 hours’ notice may be subject to a service fee, depending on technician travel.

5. Warranties & Guarantees

We stand behind our work:

30-minute diagnostic guarantee
Same-day system restoration when possible
5–10 year warranties on parts and equipment (based on manufacturer)

If an issue arises after service, contact us—we’ll make it right.

6. Customer Conduct

We treat every customer with respect and expect the same in return. We reserve the right to refuse service if a customer is abusive, threatening, or engages in unsafe behavior toward our team.

7. Limitation of Liability

While we strive to deliver reliable, top-quality service, JP Heating and Cooling Services is not liable for damages arising from:

Pre-existing system damage or unsafe installations not performed by us
Delays caused by weather, supply shortages, or other factors outside our control
Customer misuse or neglect of HVAC systems

8. Changes to Terms

We may update these Terms of Service at any time. Any changes will be posted on this page with a new effective date. Continued use of our services after changes implies agreement to the updated terms.

9. Contact Us

For questions about these Terms or anything related to our service, reach out:

JP Heating and Cooling Services
73 Walton Avenue
Methuen, MA 01844
Phone: 617-797-8377
Email: gabrielrueda76@gmail.com

Complete Comfort. All Year.

From fast furnace repairs to 24/7 emergency calls, we handle heating, cooling, and water systems with speed, honesty, and care.

Call Now

+1 617-797-8377

EMERGENCY HVAC SERVICE

We’re available 24/7 for heating and cooling emergencies. Call now—no after-hours fees.

HVAC MAINTENANCE & REPAIR

Heating or cooling issues? We'll diagnose it fast and fix it the same day. Call now.

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The team provided exceptional heating and cooling service with unmatched professionalism and care. Every step of the process was handled efficiently, from quick diagnostics to flawless repairs. Their friendly approach and commitment to…

Terrance Marcelo

I’ve had 2 other companies out to my tenants house this week and no one could figure out the issue. I called this company and from the information I gave him over the phone they knew what the issue was. Michael arrived on time, called 30 …

Brooklyn Kash

Great experience! I am a property owner in the Merrimack valley area and have used JP’s services for over 10 years for heating, air conditioning, and plumbing. They are very professional and have great emergency services! They have gotten …

JASMIN RUEDA

These professionals did an amazing job providing a maintenance on my furnace. Thank you so much for the quick response and great pricing. We will definitely recommend you!

Anthony Henriquez

5 star rating!!! We have used this company for 3 years since we bought our first home. As first time home buyers we didn’t realize all the repairs that come with home ownership! Gabriel our technician was a godsend. He always answers our …

Kathy Hernandez

Thank you so much for helping me with the mass save rebates. You guys streamlined the whole process for me. I just received my rebates! You guys were great. My heating system is working phenomenal too!

Kayla Simmons

Very professional service. The technician was well schooled in her trade. Nicole did a great job repairing our hvac system. She comes highly recommended by our family. Thank you!

Brian King